Terms & Conditions

UK RETURNS AND REFUNDS

The product must be in its original condition where possible, if not returned with original packaging we may deduct a fee from the refund if this diminishes the product value. We accept returns in the above condition for exchange or refund within 30 days starting the day after the product has been received. We cannot accept the return of used goods. Refund take up to 14 days from the item arriving within the shop.

Faulty returns must be sent back for inspection. If found to have a manufacturing defect you will be offered a refund or exchange including postage.

It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations, please contact us.

We will not be responsible for return packages going missing in post. If returning goods we would advise you to use a recorded delivery service.

Please note Royal mail may reject any package that is not adequately wrapped

Click here to download our returns form as a PDF document.

All returns should be addressed to:

Shmooz
Unit 8
Kingsgate Shopping Centre
Dunfermline
FIFE
KY12 7QU
United Kingdom
T: +44(0) 1383 844607
E: shop@shmooz.co.uk

POSTAGE & DELIVERY

UK Standard - 

Shipped via Royal Mail 

3 - 4 working days delivery 
Orders processed on a Saturday as UK Standard Delivery will be scheduled for dispatch on the following Monday 
Pricing from £4.00

Next day(UK) 

Shipped via DHL Express 

Next working day delivery 
Only available on orders placed before 1PM and will be dispatched the same day and received by you the next working day 
Pricing from £7.00

GET FREE EXPRESS NEXT DAY DELIVERY ON ORDERS OVER £150

European - 

Express

Shipped via DHL Express 
1 - 2 working days delivery
Pricing from £19.00

Standard
Shipped via Royal Mail 
3 - 5 working days
£15

USA Delivery

Shipped via DHL Express

1 - 2 working days delivery 
£20.00 

Worldwide Delivery - 

Shipped via DHL Express 

2 - 4 working days delivery 
Pricing from £22.00

Free Click & Collect -

Order online then collect from our Dunfermline store in the Kingsgate Shopping Centre
Available to collect within 24 hours after placing your order 
Only available to our UK customers 
Free


SECURITY

 The Shmooz website runs from a secure server which uses 128bit SSL encryption. This is to encrypt all data as it is transferred over the Internet. When you enter your information in the order form hosted on our secure server your browser will automatically inform you that encryption is being used.


You can be confident that your transaction is secure on the Shmooz website.

By entering this website you are deemed to have accepted the terms and conditions laid out below. If you find these terms unacceptable, you must leave the website immediately.

1. The content of this Website is the sole property of Shmooz. All intellectual property rights existing in this site (including but not exclusively any copyright and design right) belong exclusively to Shmooz.

2. Whilst Shmooz has taken every care to ensure that the information on this Website is accurate and up to date, no warranties express or implied are given as to the accuracy of the information contained on the Website. No action should be taken or omitted in reliance of any information or advice placed on the Website. In particular, Shmooz accepts no liability for any product descriptions or photographic representations and users are advised to make enquiries with Shmooz if they have any specific requirements. All orders received are accepted strictly on the basis of our terms and conditions of sale.

3. Shmooz shall not be liable for any loss or damage arising out of the use of any of the information on this website. Whilst every effort has been made to ensure that this website is virus free, we recommend that you take precautions against infection. Shmooz cannot accept any liability for damage sustained as a result of the transmission of viruses, worms, Trojans or any other malicious content.

4. Unless otherwise specified, the materials on this website are directed at and are intended solely for use by those accessing the website from the United Kingdom mainland. Shmooz makes no representation or warranty that any product, service or information referred to or contained in this website are appropriate for use in other locations or jurisdictions. Those who choose to access this site from other locations or jurisdictions are responsible for compliance with any applicable local laws.

5. Any information acquired by Shmooz through your use of this Website will be processed in accordance with the Data Protection Act 1998 and any associated Statutory Instruments, Codes of Practice and subsequent Acts of Parliament. You should be aware that because of the global nature of the internet, your personal data is likely to be temporarily stored in jurisdictions beyond the EEA whilst in transmission. For further details please see our Privacy Policy.

6. Shmooz is a trading name of D. H. Gorn Ltd, a limited company registered in Scotland under company number SC269769. 
D. H. Gorn registered office:

DH Gorn Ltd T/A Shmooz
Unit 8 Kingsgate Shopping Centre
Dunfermline
Fife
KY12 7QU

T: +44(0) 1383 844607
E: shop@shmooz.co.uk

If you require any further information, feel free to contact us.

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