UK RETURNS AND REFUNDS
The product must be in its original condition where possible, if not returned with original packaging we may deduct a fee from the refund if this diminishes the product value. We accept returns in the above condition for exchange or refund within 14 days starting the day after the product has been received. We cannot accept the return of used or damaged goods. Refund take up to 14 days from the item arriving within the shop.
Faulty returns must be sent back for inspection. If found to have a manufacturing defect you will be offered a refund or exchange including postage.
It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations, please contact us.
We will not be responsible for return packages going missing in post. If returning goods we would advise you to use a recorded delivery service.
Please note Royal mail may reject any package that is not adequately wrapped
Click here to download our returns form as a PDF document.
All returns should be addressed to:
Kingsgate Shopping Centre
T: +44(0) 1383 844607
POSTAGE & PACKING
Goods under ?150 - ?4.00
Goods over ?150 - Free
All orders - ?12.00
REST OF WORLD
All orders - ?20.00
We will email you to let you know your order has been dispatched
For UK orders please allow 3-5 days for delivery before contacting us
Orders to EU Countries will be sent by Royal Mail International Tracked and Signed For which can take 5 - 10 working days
Rest of World
Orders to countries outside of the EU will be sent by Royal Mail International Signed For which can take 10 - 15 working days
The Shmooz website runs from a secure server which uses 128bit SSL encryption. This is to encrypt all data as it is transferred over the Internet. When you enter your information in the order form hosted on our secure server your browser will automatically inform you that encryption is being used.
You can be confident that your transaction is secure on the Shmooz website.
By entering this website you are deemed to have accepted the terms and conditions laid out below. If you find these terms unacceptable, you must leave the website immediately.
1. The content of this Website is the sole property of Shmooz. All intellectual property rights existing in this site (including but not exclusively any copyright and design right) belong exclusively to Shmooz.
2. Whilst Shmooz has taken every care to ensure that the information on this Website is accurate and up to date, no warranties express or implied are given as to the accuracy of the information contained on the Website. No action should be taken or omitted in reliance of any information or advice placed on the Website. In particular, Shmooz accepts no liability for any product descriptions or photographic representations and users are advised to make enquiries with Shmooz if they have any specific requirements. All orders received are accepted strictly on the basis of our terms and conditions of sale.
3. Shmooz shall not be liable for any loss or damage arising out of the use of any of the information on this website. Whilst every effort has been made to ensure that this website is virus free, we recommend that you take precautions against infection. Shmooz cannot accept any liability for damage sustained as a result of the transmission of viruses, worms, trojans or any other malicious content.
4. Unless otherwise specified, the materials on this website are directed at and are intended solely for use by those accessing the website from the United Kingdom mainland. Shmooz makes no representation or warranty that any product, service or information referred to or contained in this website are appropriate for use in other locations or jurisdictions. Those who choose to access this site from other locations or jurisdictions are responsible for compliance with any applicable local laws.
6. Shmooz is a trading name of D. H. Gorn Ltd, a limited company registered in Scotland under company number SC269769.
D. H. Gorn registered office:
DH Gorn Ltd T/A Shmooz
Unit 39 Kingsgate Shopping Centre
T: +44(0) 1383 844607
If you require any further information, feel free to contact us.