Below are a number of frequently asked questions which previous customers have asked. These provide a good first point of reference for any enquiries which you may have:
Q: How do I contact customer care?
A: You can call Shmooz on 01383 844 607 between the hours of 9am and 5.30pm, Monday - Saturday & Sunday 10am-4pm
Q: Is there a delivery charge?
A: Yes there is a delivery charge, which varies based on your chosen delivery and the weight of the item shown below.
UK Standard - From £4.00
Next day(UK) - From £6.00
UK Orders over £150 is free postage
European - From £15
International - From £22
Q: What is the Shmooz returns policy?
A: Please refer to our Returns page to see Shmooz's returns policy.
Q: Can I order by phone?
A: No, unfortunately this is not a service that we are able to provide as this does not ensure a secure transaction for ourselves and for you as a customer. If you wish to make a purchase with us, our website uses secure payment gateways Paypal and Sage Pay or alternatively you can shop with us in-store.
Q: How will I know you received my order?
A: After placing your order you will receive a confirmation email which will list your ordered items and shipping details as well as all costs charged.
Q: Is my personal information kept private?