FAQs

Below are a number of frequently asked questions which previous customers have asked. These provide a good first point of reference for any enquiries which you may have:

Q: How do I contact customer care?
A: You can call Shmooz on 01383 844 607 between the hours of 9am and 5.30pm, Monday - Saturday & Sunday 10am-4pm


Q: Is there a delivery charge?

A: Yes there is a delivery charge, which varies based on your chosen delivery and the weight of the item shown below.

UK Standard - From £4.00

Next day(UK) - From £6.00

UK Orders over £150 is free postage

European - From £15

International - From £22


Q: What is the Shmooz returns policy?

A: Please refer to our Returns page to see Shmooz's returns policy.


Q: Can I order by phone?
A: No, unfortunately this is not a service that we are able to provide as this does not ensure a secure transaction for ourselves and for you as a customer. If you wish to make a purchase with us, our website uses secure payment gateways Paypal and Sage Pay or alternatively you can shop with us in-store.


Q: How will I know you received my order?
A: After placing your order you will receive a confirmation email which will list your ordered items and shipping details as well as all costs charged.


Q: Is my personal information kept private?
A: Please be assured that we consider all the information you share with us totally private and confidential, in line with GDPR regulations. At no point will we share, rent or sell your personal information without your consent. For full details of our privacy policy, please click here.

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