Delivery and Returns Information

At Shmooz we pride ourselves on getting your order to you as quickly as possible. We only use the best services available in your area to ensure you receive a high quality shopping experience through out your shopping experience.  

UK Standard Delivery

Shipped via Royal Mail 48 hours
3 - 4 working days delivery 
Orders processed on a Saturday as UK Standard Delivery will be scheduled for dispatch on the following Monday 
£3.50 Delivery

UK Express Next Day Delivery

Shipped via Royal Mail 24 hours
Next working day delivery 
Only available on orders placed before 12PM and will be dispatched the same day and received by you the next working day 
£6.50 Delivery


Free Click and Collect

Order online then collect from our Dunfermline store in the Kingsgate Shopping Centre
Available to collect within 24 hours after placing your order 
Only available to our UK customers 

USA Delivery

Shipped via DHL Express
1 - 2 working days delivery 


FREE local Delivery

If you live in the following poscodes - KY3, KY4, KY5, KY11 and KY12 - why not use our free local delivery service.
One of our team will aim to deliver to you within 48 hours from ordering.

Unfortunately we cannot offer shipping over bank holidays or Sunday, any orders made on these days will be scheduled for dispatch on the following working day.

Any customs taxes and import charges are the customers responsibility to pay and we do not offer reimbursement from these charges.

Our Returns Policy

The product must be in its original condition where possible, if not returned with original packaging we may deduct a fee from the refund if this diminishes the product value. We accept returns in the above condition for exchange or refund within 30 days starting the day after the product has been received. We cannot accept the return of used or damaged goods. Refunds take up to 48 hours from the item arriving within the shop, please allow 3 working days from the refund date for this to show in your account.

Postage and packaging will only be refunded if the item is faulty or damaged. Faulty returns must be sent back for inspection. If found to have a manufacturing defect you will be offered a refund or exchange including postage.

It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations, please contact us.

We will not be responsible for return packages going missing in post. If returning goods we would always advise you to use a recorded delivery service.Please note Royal Mail may reject any package that is not adequately wrapped.

Click here to download our returns form as a PDF document.

All returns should be addressed to:

Unit 8
Kingsgate Shopping Centre
KY12 7QU
United Kingdom
T: +44(0) 1383 844607

Christmas Returns

Any Christmas gifts that were purchased after 1st October can be returned for exchange or store credit until 21st January.

Underwear and/or face coverings cannot be returned/exchanged to comply with health & hygiene standards.

For a refund on your purchase, our standard 30 days after receiving your order applies.

Receipt/Order Number must be provided to authenticate orders for return.

No exchanges or refunds will be processed on 26th December.