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Below are a number of frequently asked questions which previous customers have asked. These provide a good first point of reference for any enquiries which you may have: Q: How do I contact customer care? Q: How do I contact customer care? A: You can call Shmooz on 01334 473 892 between the hours of 10am and 5pm, Monday - Saturday. Q: Is there a delivery charge? A: For orders over £150 postage and packing is free. Under £150, postage and packing is £4. Q: What is the Shmooz returns policy? A: Products may be returned for exchange or refund within 10 days of order being dispatched on completion of the Returns Document which can be downloaded below. The product must be in its original condition and include all original packaging materials and labels attached. We will not accept the return of used or damaged goods. Refunds can only be issued to the original card holder and card. Goods must be adequately sealed in original packaging. We will not be responsible for return packages going missing in post. Please note Royal mail may reject any package that is not adequately wrapped. Please note if you want to exchange goods you are liable for the postage in both directions. If you wish a refund you are liable for the postage to return the goods and a fee of £4.00 will be deducted from your refund to cover the initial postage. Faulty returns must be sent back for inspection. If found to have a manufacturing defect you will be offered a refund or exchange including postage Click here to download our returns form as a PDF document. All returns should be addressed to: Shmooz A: Yes, no problem. You can call Shmooz on 01334 473 892 between the hours of 10am and 5pm Mon - Sat. Q: How will I know you received my order? A: After placing your order you will receive a confirmation email which will list your ordered items and shipping details as well as all costs charged. Q: How soon do I get my order? A: We use parcelforce 24 so dependant on time order is received you should receive your order within 48 hours of order being received Mon – Thu. Orders processed on a Friday will be scheduled for a Monday delivery. Please allow 3 days before contacting our customer care. Q: Is my personal information kept private? A: Please be assured that we consider all the information you share with us totally private and confidential. At no point will we share, rent or sell your personal information without your consent. |